Terms of service


This website is operated by Aripi London. Throughout the site, the terms “we”, “us” and “our” refer to Aripi London. Aripi London offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our services and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all these Terms and Conditions, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.


Requesting Services


1.) You may contact us to request services via Instagram (Aripi.London), Facebook (Aripi.London) and WhatsApp (+852 2901 4413), or email (info@aripilondon.com).


2.) Your request for services is accepted by us when we so agree orally, by telephone, in writing, by email, WhatsApp or via social media channels. At the time we accept your request for services, we will notify you of any special conditions that may apply. The contract between us will be formed by the contents of our email/telephone/WhatsApp/social media exchange, any other relevant documents or confirmations that we send to you (including invoices) and these Terms and Conditions.


3.) During the request for services process we will let you know when we will provide our services to you and the applicable Aripi service fees.


4.) We may refuse to provide services to you at any time at our sole discretion.


5.) As we procure items specifically to order, unfortunately, once we have started working on your request for services then it may not be possible for you to cancel your request and you may still be obliged to pay some or all of our fees and for the relevant products ordered. The specific retailer(s)’ return and refund policy will not apply to any products after they have been purchased with Aripi London. If you wish to exchange your purchase this will be at the sole discretion of retailer(s). However, provided we have not started working on the services you have requested, you have 7 days after our acceptance of your request for services to change your mind and cancel your request to us. 


6.) We will not be liable to you (or deemed to be in breach of our agreement with you) if our supply of services is delayed by an event outside our reasonable control.


Fees and payments


1.) When we accept your request for services, we may require you to provide us with payment card details (which you agree shall be your own payment card) to secure the service request and any subsequent purchase(s). You authorise us to debit your payment card, and you will pay, in relation to:


(a) any payments that you have agreed to make for our services; and


(b) where we have notified you of the relevant charges in advance. You are fully liable to us in relation to all such charges. Our fee for services will be the fees quoted to you during the request for services process. We will generally invoice once you have placed an order and paid a deposit (half of the total amount due).


2.) You acknowledge and agree that we may use “Stripe” (a PCI Service Provider Level 1 certificated platform) to process and store your payment card details. Please note that our checkout process with Stripe is served over SSL (Secure Sockets Layer), which means that sensitive card details never touch our servers. Nevertheless, although we take every reasonable precaution to protect sensitive client data, you should ensure that you make your payments from secure devices and using a secure network. Aripi London cannot be held responsible for any data breach if payment is made from a device that has been compromised by a virus or malware, or over a network that is not secure or if a third party procures unauthorized access to any data provided when accessing or ordering from the site.


3.) For larger payments we may request that you pay by International BACS transfer and this can be arranged with your bank directly.


4.) If you do not make any payment to us when it is due, we may end the contract for services at any time by writing to you.


5.) We take an initial deposit of half of the full amount due for the product. Once the product arrives at our collection point you have 14 days to pay the remaining balance. If you do not make any payment to us when it is due, we may end the contract for services at any time by writing to you.


6.) If you purchase a product and have it shipped directly to your home address you must pay the full amount before we start sourcing the product for you.


Purchasing Products


1.) You may purchase products via us from our selected third-party retailers and suppliers (“Retailers”). To order products, you must be over 18 years of age and the holder of the payment card used when placing your order. If you require us to purchase products from a Retailer for you, we will purchase the relevant products from the Retailer on your behalf and in accordance with your instructions. Note that if you decide to purchase products from our online platform, our platform Terms and Conditions shall apply.


2.) You acknowledge and agree that:


(a) all orders are subject to availability and confirmation of the order price by the Retailers;


(b) we will automatically cancel any item ordered if it is (i) out of stock; (ii) back-ordered; (iii) available only at a higher price; (iv) ordered with ambiguous or insufficient information that is, in our sole opinion necessary to place the order; (v) items unsuitable to be transported by our freight agents; (vi) items that are classified as hazardous material, dangerous goods, prohibited or restricted articles by any applicable government department or other relevant organization;


(c) each Retailer has their own processing times, delivery methods, prices, and returns and refund policies. We shall endeavor to notify you of such information on any preliminary invoice or confirmation notification we send to you;


(d) we do not process any rebates offered by the Retailers in any form to you; and


(e) all product warranties issues must be taken up directly with the Retailers.


3.) To the extent that we do not have them already, you will be required to provide us with your payment card details before we order any products for you. You agree to pay to us all charges notified to us by the Retailer for the relevant product(s), as well as any fee agreed for our services. In addition to the fees indicated above, you authorise us to debit your payment card in relation to:


(a) any payments that you have agreed to make for the products; and


(b) any additional charges charged to us by the relevant Retailer (for example banking-related charges). You are fully liable to us for all such charges. By paying (in full or in part) any preliminary invoice we provide to you in respect of products, you are agreeing to purchase the products. In particular, because we procure items specifically to order, once you have paid the deposit in relation to an order, we treat that order as confirmed and you will need to pay the balance to us within the time period notified to you as long as we can source the product for you.


4.) We may refuse to process or accept a transaction for products for any reason at our sole discretion. We reserve the right not to accept your order for products in the event that we do not receive full payment of any requested product’s price and our fees. While we will endeavor to make prompt execution of orders, you agree that we will not be responsible for any delays.


5.) Once you have paid the deposit, we will send you a confirmation of your order. The invoice and/or the confirmation shall include a brief description of the products ordered. We will take all reasonable care to place your orders correctly. Should there be any discrepancies, you must bring them to our attention within 3 business days of us sending you the Retailer confirmation. After that, all errors are deemed to be accepted by you.


6.) Delivery costs and (if applicable) import taxes/duties are not included in the prices for the products. The delivery costs and/or import taxes/duties applicable to your order will vary depending on matters including the identity of the Retailer from whom the products are being ordered, the type and quantity of products you have ordered, the country of dispatch, the delivery address, country, and/or the delivery method.  We will then send the products to you upon receipt from the relevant Retailer within 7 days, but these are not guaranteed and are not binding. We are not liable for any damages or loss caused by delays.


7.) In order to process your order, we may need to share your personal data and delivery details that are related to such order with the relevant Retailers. The personal data and delivery details you provide to us will be collected, stored and processed in accordance with our privacy policy and in accordance with the privacy policies of the relevant Retailers.


8.) The products become your responsibility from the time they are delivered to you to the address you gave us, or you collect them from us. You shall promptly inspect the products upon receipt of delivery or collection of the products from us. Once the products are accepted upon delivery or collected at our store, they cannot be returned, refunded or exchanged.


9) We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


Must read when buying high-end luxury goods 


1) Policy of reservation for luxury products: if the product that you wish to purchase is not available at the store, you must make a reservation. For reservation of a product, you have to pay the full 100% of the purchase price and we do not accept any down payment.


According to Aripi London’s reservation policy, we cannot accurately estimate when a product will be available at the store. As we are not a retailer or reseller of the merchandise ordered, we cannot provide you with a definite timeline on how long it will take.


Generally, please note that the maximum length of the reservation is one year, because products come in a yearly cycle. If you cancel your reservation before 6:00 pm on the day of your order, 100% of the payment can be refunded. After 6:00 pm on the same day, the payment amount may have already been transferred to overseas and no refund of the payment will be accepted.


After Sales Information


After sales services may vary depending on the brand and the product that you purchase. Aripi London is a purchasing agent that assists our customers to purchase merchandise from Retailers within our global network to provide them with bespoke luxury shopping experience. We are not responsible for after sale services at Aripi London. Please read the basic after sale services information before purchase.


You may send the goods to the brand’s local luxury stores for repair. However, as some of the products that we sell may only be available overseas, the products may be unable to be repaired at the brand’s local luxury stores if there are no necessary accessories or parts in Hong Kong for repair.


Alternatively, customers may opt for overseas return shipping and send the damaged products at the brand’s overseas head office or send them to domestic luxury repair company for repair. Generally, the costs of repairing at a domestic luxury repair company is lower than repairing at the brand’s overseas head office, depending on the time of purchase and the degree of damage. The time required for repair at a domestic luxury repair company may also be shorter than repairing at the brand’s overseas head office.


We would like to remind you that Aripi London is an import agent that purchases foreign goods on your behalf and is not responsible for after sale services.


Inspection of high-end luxury goods


The products sold in Aripi London are high-end luxury goods purchased overseas which may not be subject to return nor exchange. In order to minimize any errors in shipment and to ensure that the products are undamaged, Aripi London carries out reasonable inspection of the product ordered before shipment. We have also made every effort to display as accurately as possible the colors and images of our products that appear at the site or other online platforms. We cannot guarantee that your computer monitor's display of any color will be accurate. Therefore, if the colors and images of the products are different from the colors and images that appear at the site or other online platforms, the products cannot be refunded for such discrepancies.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in our services will be corrected.


Refund of luxury goods


For certain luxury brands such as Chanel, Hermes, Celine, Gucci, etc., refunds are often difficult at the store. As such, you shall make more careful consideration before purchasing high-end luxury goods.


Trademarks and copyright


All trademarks on this site are property of Aripi London unless otherwise indicated. The name, and its brand “Aripi London” and all related terms, names, logos, product and service names, designs and slogans, materials on this site including the text, information, graphics, pricing, content, products and services are trademarks and intellectual property of Aripi London or its affiliates. You must not use such marks without the prior written permission of Aripi London or its owners. All other names, logos, product and service names, designs and slogans on this site are the trademarks of their respective owners.


Aripi London is not associated, affiliated or officially connected with any of the brands mentioned or promoted on this site or social media. Trademarks and copyrights are reserved to the original brands.


Third-party links


Certain content, products and services available via our services may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Customer comments, feedback and other submissions


If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.


Errors, inaccuracies and omissions


Occasionally there may be information on our site or in our services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in our services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in our services or on any related website, should be taken to indicate that all information in our services or on any related website has been modified or updated.


Disclaimer of warranties and limitation of liability


You expressly agree that your use of, or inability to use, our services is at your sole risk. Our services and all products and services delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no circumstances shall Aripi London, our partners, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our services or any products procured using our services, or for any other claim related in any way to your use of our services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our services or any content (or product) posted, transmitted, or otherwise made available via our services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




You agree to indemnify, defend and hold harmless Aripi London and our parent, subsidiaries, affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).




1.) We may vary these Terms and Conditions without notice to you from time to time. By requesting services and or products from us, you agree to comply with, and be bound by, the version of the Terms and Conditions notified to you (or, if no version of the Terms and Conditions is notified to you, the version set out on our website) at the relevant time.


2.) Each paragraph (and sub-paragraph) of these Terms and Conditions operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining paragraphs (or sub-paragraphs) will remain in full force and effect.


3.) These Terms and Conditions, their subject matter and their formation, are governed by Hong Kong laws. You and we both agree that the courts of Hong Kong will have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms and Conditions.


4.) We are not liable for any delays, loss or damage arising out of circumstances beyond our control including but not limited to (i) any act or omission by a person not employed or contracted by us; (ii) acts of God such as earthquake, cyclone, storm, flood, fog; (iii) “force majeure” such as war, plane crash or embargo; (iv) riot or civil commotion; industrial action; and (v) electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.


5.) If you ever have any question, or any problem with the service provided or products purchased, please reach out to us by telephone at +852 2910 4413 or email us at info@aripilondon.com.